Payment history

Payment history

Payment history is the list of every payment and Direct Debit collection that has settled, or is settling, your charges in a syndicate. Each entry shows the amount, the date, and an outcome. The newest entry is at the top.

Who can use it

Every member sees their own payment history. The list is scoped to you within one syndicate, so you only see settlements that resolved your own charges, and only for the syndicate you are viewing. Admins have the same screen for their own activity.

Where to find it

Open your balance, then tap the receipt icon in the app bar. The Payment history screen opens with your settlements listed newest first. Pull down on the list to refresh it.

Fields or options

Each row in the list shows three things.

• Amount: the value of that payment or collection, in the syndicate currency.
• Date: the date the settlement was created, shown in your timezone.
• Outcome: what happened to it, in a few words, described below. Anything that did not simply succeed also carries a sentence saying what happened and whether any money moved.

Behaviour rules

A settlement is a single payment or collection: a card payment you made, or a Direct Debit collection taken from your mandate. Each settlement appears as one row.

The outcome of each row is one of these:

• Collected: the payment or collection cleared and resolved the charges.
• Waived: an admin let you off the charge. Nothing was taken from your account, nothing of yours was used up, and there is nothing left to pay. Deliberately not Collected, which would suggest you had paid it.
• Paid with credit: the charge was cleared against credit you already held. No money left your bank, but you did pay — the credit was spent, and it is no longer there to set against your next charge. That is why this reads differently from Waived.
• On its way: still in progress. For a Direct Debit the sentence says to expect a few working days, because Bacs takes that long; a card clears in seconds, so it says only that it should not be long.
• Not finished: you started a card payment and it never completed, usually because the payment sheet did not appear or the app was closed before it did. No money has left your account and nothing is travelling, so there is nothing to wait for. Tap Pay on My Balance to finish it. This is the same wording, for the same payment, that My Balance shows beside its Pay button.
• Not collected: your bank saw the Direct Debit and returned it. No money has been taken and the charges are outstanding again. Your bank can tell you why.
• Never requested: the collection never reached your bank at all, so no money has left your account. The charges are outstanding again and there is nothing for you to do. This reads differently from Not collected on purpose: there is no point ringing a bank about a debit it never saw.
• Not completed: the payment did not complete and we cannot say more than that. No money has left your account.
• Cancelled: stopped before it ran. No money has left your account.
• Returned to you: a payment or collection whose charges were put back after it had cleared, where money really came back. This covers Direct Debit reversals under the Direct Debit Guarantee, card chargebacks, indemnity claims, and refunds the syndicate sent that reopened what you owed. The row reads the same whoever set it in motion, because what it tells you is the same: the money came back and the charges are yours again.
• Undone: an admin undid the record of a payment your syndicate never took through the payment provider — cash, a bank transfer, a waiver, or a charge cleared against credit. The charges it covered are owed again, exactly as after Returned to you, but no money moved in either direction and none is coming back to your bank. The notification you get about the same event says the same thing.

Not every refund changes the row. A payment refunded as a gesture, or corrected downwards, still cleared the charges it was for, so the row stays Collected and only part of the money — or none of what you owe — has moved. The same is true while a bank refund is still settling, which takes several working days: nothing changes on this list until it lands.

The list is online-only. It reads the current server state each time you open it, so each row reflects the authoritative status of a settlement rather than a cached copy. If you are offline, the list cannot load; reconnect and pull to refresh. The same applies if the list fails to load: retry once you have a connection.

If you have made no payments and had no collections in this syndicate, the screen shows an empty message instead of a list.

Why each row has a sentence under it

Every payment that did not simply succeed carries a line saying what happened and whether any money moved. Two of those outcomes are easy to confuse and mean opposite things, so the wording is deliberate: only a collection your bank returned ever suggests asking your bank, because that is the only case where your bank saw anything at all.

A payment that was collected carries no sentence. There is nothing to explain, and a note under every row would make the ones worth reading harder to find.

See also

• Your balance: where you start a payment and open this history.
• Direct Debit collections: how collections are scheduled, taken, and retried after a failure.
• Transaction types: the charges and credits a settlement resolves.