Reversal
A reversal is a record of money flowing back out of a previously resolved settlement: for example a chargeback on a card payment, an indemnity claim against a Direct Debit collection, an admin-issued refund, or a syndicate-side write-off.
Reversals are first-class records: each one carries its own cause (DD indemnity, card chargeback, admin full refund, syndicate write-off, etc.), source (payer bank, admin, provider, or syndicate), and dispute status (received → disputed → final: lost / final: won).
A reversal also decides what happens to the transactions resolved by the original settlement:
- Rebill: the transactions revert to unpaid, and the next billing cycle picks them up again. This is the default for payer-bank reversals like a DD failure or a card chargeback.
- Forgive: the transactions stay marked resolved; the syndicate carries the loss. Used for goodwill refunds and write-offs.
The reversal record on this page is distinct from the Reversal transaction type described in Transaction types. The transaction type is a manual ledger correction (an admin cancelling a wrong shortfall, say); the reversal record on this page applies to in-app payment-provider settlements where money has actually come back through the bank or provider.