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Syndik8

Upgrade from free to paid

Lift your syndicate’s member and asset limits by taking out a paid subscription.

Before you start

Section titled “Before you start”
  • You must be an admin of the syndicate. Any admin can complete the checkout.
  • Paid pricing including UK VAT is £24 a month for the first aircraft (£20 excluding VAT), £14.40 for each additional aircraft (£12 excluding VAT), and £1.20 for each member beyond the 15 included (£1 excluding VAT). Billing is monthly; the checkout shows the total before purchase. See pricing and founding pricing for the discount.
  • You do not pick a quantity at checkout. Syndik8 counts the syndicate’s aircraft and members and prices from that. A syndicate coming off the free plan is at most one aircraft and three members, so its first bill is £24 a month including VAT (£20 excluding VAT); a larger syndicate resubscribing is priced on the size it actually is.
  • The first 14 days are free. A syndicate’s first subscription starts with a 14-day free trial. You still enter a card at checkout, but nothing is charged until the trial ends. A syndicate that has had a trial before is charged from the start.
  • The upgrade path depends on the platform you are on. Web goes directly to checkout. iOS and Android hand off to email, in line with store rules.

Upgrade on web

Section titled “Upgrade on web”
  1. Open the syndicate and go to the Admin tab, then tap Subscription.
  2. Tap Upgrade. A dialog asks you to confirm the service can start straight away, and you can enter an offer code if you have one. Choose Continue to checkout.
  3. Our checkout page opens in the same browser tab. It starts with what you are agreeing to: the renewal, what you pay and when, the minimum you will pay, how to stop it, and your right to cancel. Beside that it says who we contract with: the subscription is for your syndicate, but the contract is with the holder of the Syndik8 account shown (partly hidden, for example p•••@example.com), whichever card pays, and our reminders and notices go to that account’s email address. If that is not your account, go back without subscribing, sign in to your own and start again from the Subscription screen. A checkout someone has already started can hold that up for up to an hour. Enter your billing address, payment details and, if your syndicate is VAT-registered, its VAT number. Tick the box to agree to the Terms and the payment, and choose Subscribe and agree to pay.
  4. Keep the subscription confirmation email, including the applicable Terms and cancellation information. You come back to Syndik8 when you finish. On success, your syndicate moves to the paid plan immediately and the free-tier limits lift. During the free trial the Subscription screen shows the status Trial, with a card saying Your trial ends on and the date.

Your payment details go straight to Stripe, in fields Stripe provides on that page. Syndik8 never sees your full card number.

The syndicate’s own card, or a company card, can pay. That does not change who the contract is with. To put the contract in a company’s name, contact support after subscribing; it is handled as a purchaser takeover (see Change your subscription).

You can also reach the checkout from a free-tier limit. Adding a second aircraft opens a dialog titled Upgrade Your Plan with Cancel and Upgrade Now. On the invite form of a full syndicate, a message at the top counts the members and waiting invitations against the plan and carries Upgrade Now itself. (Inviting a viewer never hits the limit, because a viewer takes up no seat.) Upgrade Now hands over to the same checkout.

Upgrade on iOS or Android

Section titled “Upgrade on iOS or Android”

On mobile you cannot upgrade inside the app, because Apple and Google store rules forbid routing payment outside their stores for this kind of subscription. A factual account-limit email links to the subscription settings in a browser; it does not start checkout.

  1. When you try an action that would break a free-tier limit, the app explains the limit: a brief notice at the bottom of the screen when adding an aircraft, or the full-plan message at the top of the invite form, which stays on screen.
  2. In the background, the app sends an email to the address on your account explaining the blocked action and containing a Review subscription settings link.
  3. Open the email and follow the link in a browser. Review the syndicate’s subscription settings; checkout starts only if you choose it there.
  4. Complete the checkout with Stripe. Your syndicate moves to the paid plan as soon as the payment succeeds; the change syncs to the app on your phone automatically.

You do not need to ask for the email: it is sent automatically when you hit a limit, subject to a server-side cooldown so repeated taps do not spam you.

If it goes wrong

Section titled “If it goes wrong”
  • The dialog is hidden on web. You are probably not an admin of the syndicate. Only admins can upgrade.
  • The link says it has expired. The settings link signs you in, and it only works for an hour after the email is sent. Open it later and you land on the sign-in screen with the notice “That link has expired. Sign in and we’ll take you straight there.” Sign in as normal and you go on to the subscription screen the link pointed at, so there is no need for a fresh email. If you are already signed in on that browser, the expired link simply takes you there.
  • No email arrived on mobile. Check the account email set on your profile (the Profile tab). The email goes to that address; you cannot redirect it. The server-side cooldown may also skip a bump if one was sent recently.

See also

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