Change your subscription

Change the card behind a paid subscription, fetch an invoice, or cancel at the end of the current period.

What the subscription costs is not set here. It follows the size of the syndicate: add an aircraft or invite a member past the allowance and the amount changes with it, having asked you first. See add an aircraft and invite members.

Before you start

You must be an admin. Any admin of the syndicate can change the subscription.
The Syndik8 app shows your current plan and status but does not host the payment controls. Stripe does, in its own billing portal, which you open from the app.
Billing is monthly, priced on aircraft and members. See pricing. Founding pricing keeps its 50% discount whatever the syndicate’s size does in the meantime.

Open the syndicate and go to the Admin tab, then tap Subscription.
Review the plan card and the current billing period shown below it. The card names the plan (Free plan, Standard plan, or Founding rate while a founding discount is running) with the subscription’s status beside it. No amount is shown on this screen; the rates are on the pricing page and the actual figures are on your invoices in the portal.
Tap Open hosted billing portal. Stripe takes over in a new browser tab.
Make your change there and save it. Follow Stripe’s instructions.
Return to the app tab. The Subscription screen updates itself to show the new plan and status once Stripe confirms the change; you do not need to reload the page.

The portal is Stripe’s, and Stripe changes it as it sees fit, so we do not walk you through it here. Stripe describes what the portal covers in its customer management documentation.

Steps (iOS and Android)

The subscription screen on mobile is read-only. It shows the current plan, its status and the billing period, then a note saying your plan, payment details and invoices are not managed in the app. There are no controls.

Open the Admin tab and tap Subscription on your phone to confirm your current plan and renewal date.
Open a desktop or laptop browser and sign in at syndik8.app.
Follow the web steps above.

Changes you make on the web take effect everywhere. A phone with the app open updates on the spot; otherwise the new plan is there the next time you open the Subscription screen.

Common changes

These are the changes admins make most often in Stripe’s portal. What is described here is the effect, and what you should see back in Syndik8 afterwards.

Update the card the subscription is charged to, or change the billing address on the invoice.
Download an invoice or receipt. Each one itemises the aircraft charge, the member charge (including the members you are not billed for, shown at £0), any founding discount, and 20% VAT.
Cancel at period end. A cancellation sets the subscription to end at the close of the current billing period. Back in the app, the Subscription settings screen shows a red banner with the end date. Until that date, the syndicate keeps full paid access.
Stop cancellation. Reopen the portal and reinstate the subscription before the end date. The banner clears itself once Stripe confirms the change.

Changing what you pay

The amount is a consequence of the syndicate’s size, so you change it by changing the syndicate, not by editing the subscription.

Adding an aircraft on a paid syndicate raises the bill by £12 a month. Syndik8 says so as the aircraft form opens, before you have typed anything: a prompt warns that the change may increase the subscription and offers to check, and only once the payment provider has answered are you shown a figure to accept. See add an aircraft.
Inviting a member past the allowance raises it by £1 a month, with the same confirmation, but asked when you pick the role rather than when the form opens, because only the role decides whether there is anything to pay. Viewers are free at any size. The first 15 members are included. The cost is incurred when you send the invitation, not when it is accepted, because an outstanding invitation already counts. See invite members.
No figure is quoted until it has been checked. The amount comes from the payment provider rather than from a price list, so a founding syndicate is shown its discounted rate. If the provider cannot be reached, the published rate is shown instead and labelled as an amount that could not be worked out exactly.
Sometimes the answer is that it costs nothing. The provider knows the quantity it is actually billing, and it can be lower than the count on your device. When it says the change is covered, you get a No extra charge notice with a single OK and no decision to make.
Nothing is charged at the moment of the change. The difference is prorated and appears on your next monthly invoice, so there is no card authentication to complete.
Removing an aircraft, or a member leaving, lowers the bill on its own. No confirmation, because nobody should have to ask to stop paying for capacity they gave up. An invitation that expires unaccepted frees its seat the same way, within an hour of lapsing.
On iOS and Android you cannot buy the increase, and the two forms say so differently. The aircraft form is replaced by an explanation. The invitation form stays, with Admin and Member greyed out and the reason attached, because inviting a viewer is free and taking the form away would block that too. A change the provider says is free is not blocked at all: the form comes back and you make it on your phone. Android is offered a link to the website; iOS is told only that subscription changes cannot be made in the app, because Apple does not permit a free companion app to point you elsewhere to buy. Where the aircraft form was taken away, an email with the way onward is still sent behind the scenes, held and delivered later if the phone is offline.

If it goes wrong

The Open hosted billing portal button doesn’t open the portal. Check that pop-ups are not blocked for syndik8.app, then try again. Your existing plan continues unchanged while the portal is closed.
A cancellation takes the syndicate over the free-tier limits. When the period ends, the syndicate enters read-only rather than being cut off. See grace period and read-only. Bring the syndicate within the free-tier limits or resubscribe from the web.